What internet service provider (ISP) was used when the account was created:.Where the account was created (city and state/province):.Cog Disguises (Sellbot, Cashbot, Lawbot, Bossbot) for your main Toon:.Toon names and descriptions (including species, colors, Laff, and Gags):.Please provide us with as much information about your account as possible, including: No worries! Since you don’t have any log files to send over, we're going to need some other information to verify that you are the account owner. What if I don't have any log files to send to Support? :OTPClientRepository: Chose avatar name: Ĭhoose log files that contain a Toon name from the account you are writing about. To figure out which log files belong to which accounts, open the log files and partway down you will see the following: If you have more than one account you'll need to check the log files to see which ones belong to which account. If you don't have multiple Toontown Rewritten accounts, you don't need to worry about this.
If you need to prove you are the account owner, in the case of an issue with your email, ToonGuard, or Two-Factor Authentication, you'll need to make sure that you're sending a log file that corresponds to the correct account. All log files are timestamped: ttr-YYMMDD_ 00000000. If you're reporting a bug, you'll need to send a log file from the time you were playing that you experienced the bug. If you have to send Support a log file, it's important you're sending them the log file they need to see. How do I know which log file to send to Support?
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